...my sign!
In the next couple of weeks, I will launch
The Listening Fort, a quite literal, physical, experimental project where I will begin playing with spaces, materials, and the interactions of people in an attempt to discover ways to improve what I am thinking of as "protective listening." Of course, there are many ways to think about this idea. I love how
Carl Rogers classically talks about it: his thoughts on "active listening" and empathy have set the foundation for much of what I am doing, and I love how he so simply believed that listening could
shape us. And for the better! Rogers was a trained psychotherapist, but the brilliance of his work (and what I advocate and hope to fully explore) is a kind of everyday improvement of listening.
Here's the thing, though--we live in a world that is so loud. Unfortunately, this has set up a kind of false idea about listening--that perhaps silence=listening or that talk is stronger than listening. Something like that. But what I am getting at when I say "listening" isn't simply silence or quiet (though, those are valuable things). And I'm not purely describing something as hard to achieve as
understanding, either. Because sometimes we might not be able to fully understand, but we can listen protectively and compassionately, can't we? Reserve judgment? But good listening is something that needs a space--at the very least, the hug of a well-turned ear--to happen in a way that is safe, meaningful, and fulfilling. And some spaces, some positionings of ourselves toward one another, some shapes of the intimate area in which we hold conversation help us
hold better listening.
So, in that spirit, here is part of what we might think of when we think about building a
Listening Fort anywhere and everywhere, improvisationally and with care:
F: Focus and Feel
Focus, first, on what demands your attention--the distracting thought about the fight you had last night or the text message that you just received. Go ahead and acknowledge the peripheral things that demand your focus. Recognizing the presence of these ambient focal points will help you focus on the
real concern--the person (or people) you would like to listen to. Refocus your attention toward the physical, mental, and emotional space that you share. Then ask yourself--how does this feel? and what are we feeling? Is the person I am listening to comfortable with the level of focus I am providing? Is this too much or too little? "Focus" is often embodied in physical responses like eye contact and affirmation gestures (for example, head nodding or facing the listening). While things like eye contact may, indeed, be encouraging as a way to say "I'm listening" to some, it can be intimidating to others--it can gesture too
much focus, signaling threat rather than protection. Syncopating your listening postures to the expressive comforts of the primary communicator allows them to be their speak more openly, and you can help them do that. Remember the balance of Focus and Feel.
O: Object Orientation
Most spaces (big and small) are not ideal listening environments. The wonderful thing is, we can almost immediately improve just about any space we occupy. With a little improvisation and a bit of reorientation, most spaces can become a bit more comfortable and a bit more listening friendly.
I will detail this more in the future, but for now, think of this:
When I turn my body toward you to listen, I am saying, "I want to orient myself toward you because I care about what you have to say." The objects in our immediate environment can help us relay that message simply and efficiently, too. Think about the orientation of chairs in a coffee shop or office. Next time, if possible, ask the person you are speaking with if they prefer to sit face to face or shoulder to shoulder and orient the chairs that way. If a table separates you, orient objects so that touch is possible, if desired. Allowing the objects in your immediate environment to help create a feeling of safety and security, if only a transient one, is an oft-overlooked aspect of our listening architecture, but it is one that is vital to feelings of achieving (and providing) comfort and belonging.
R: Reciprocal Response
This one is intuitive, I think, though not always easy to achieve. When we listen, we must think in terms of reciprocity before we respond. Reciprocity in communication is tricky because it has to do with the content of what has been said, the volume, the relationships, etc. Most listeners aren't expected to just sit silently and say nothing--we have to talk eventually. And when we do, we need to provide communication that helps the conversation grow, right? It would be nice if we could just say, "I understand," but sometimes we
don't understand, and that is a tough position to be in as a listener. As a researcher, this is a concept I am still dealing with--the idea of reciprocity and response. But I
think (for now), that when we are trying to provide protective listening, we should perhaps form what Martin Buber would call an
I-Thou Relationship.
T: Time Together
Of course, time is a precious resource, so giving your time to someone else is a meaningful gift of self. It is essential to good listening and good conversation. As important as carving out any space or turning one's ear toward the speaker, making time for someone else's words says, "You matter--I have room for you in my life." I sometimes think, though, that the idea that we need to give each other a
lot of time in order to listen carefully has kept some of us from listening at all. That's just not true--we can listen with what time we have, just use that time wisely.
More to come soon!